Aug 5, 2020
In this episode, Ken Presti interviews Valerie Espie Bourseau, of 8x8, discussing the benefits this technology can bring to customer relationships, how to leverage a multichannel and omnichannel environment, how to align your staffing with call routing capabilities, and a whole lot more.
Jul 29, 2020
Ensuring success amidst a global pandemic and related economic issues poses a challenge for companies of every size. In this episode, AVANT CFO Brendan Taylor outlines key issues, including contingency planning, the costs of action vs. inaction, and strategies for keeping your people focused and secure.
Jul 22, 2020
CCaaS has emerged as a key technology in strengthening customer relationships. In this episode, Ken Presti talks to Tim Montgomery, of Alamo Cloud Solutions, who gets us up-to-speed on both the technical and human implications. Tune in!
Jul 15, 2020
AVANT's new 6-12 Report on UCaaS brings a wealth of market research on Unified Communications-as-a-Service. In this episode, AVANT's Ken Presti walks you through the highlights, including an 86% surge in UCaaS customer interest when the Coronavirus pandemic began.
Jul 8, 2020
Digital Transformation involves a wide range of options for your consideration. In this interview by Ken Presti, AVANT Cloud Engineer Bill Franklin helps us navigate the process while using an analogy guaranteed to kick up some suds. (This podcast should be poured down the side of your glass)