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Dec 6, 2023

In this episode, John Paullin, AVANT Analytics Senior Analyst, and Todd Cadieux, RVP of Solution Consulting at Five9, are going to talk about everybody's favorite buzzword - you guessed it - AI, AKA Artificial Intelligence. They explore how it fits into today’s modern contact center and what capabilities are being...


Nov 15, 2023

In today's episode, Stephen Semmelroth, Sr. Director of Security at AVANT, is joined by Greg Vander Gaast, Chief Technologist of Security at CDW, to talk about security strategy. They explore some methods that some might consider blasphemous, while others think to be the real deal when it comes to building a security...


Nov 1, 2023

In this episode of AVANT Technology Insights, Brent Wilford, Senior Analyst of AVANT Analytics, is joined by his colleague and Sales Engineer Sarah Arnstein, to talk about Contact Center Supervisors. How valuable are they in the day-to-day operations of your contact center? What impact can they have for your...


Oct 18, 2023

In our latest podcast episode, Alex Danyluk, Chief Strategy Officer and Managing Director of AVANT Analytics, is joined by AVANT's Cybersecurity guru Stephen Semmelroth! Together, they discuss the whiplash that has been occurring in the cybersecurity space over the past two years, from pre-COVID to present day....


Oct 4, 2023

In our latest Technology Insights podcast, Stephen Semmelroth, Sr. Director of Security at AVANT, dives deep into the new regulations from the SEC (Security and Exchange Commission) on cybersecurity. 'Who does that impact from your board?? How do these regulations affect you and your business? What are the key takeaways...