Preview Mode Links will not work in preview mode

Aug 17, 2022

In this episode of our podcast, we're going to be talking about the benefits of unified communications contact center as a service, and how all of that has changed coming out of the global pandemic. Businesses can realize tangible benefits from establishing a cloud-based communications infrastructure and stay tuned to...


Aug 3, 2022

Adoption of video as a collaboration tool has skyrocketed over the past 3 years. However, it hasn’t historically been heavily used in the contact center space until now. Why has that been the case, and what benefits can video offer from a customer service and sales standpoint? What are the cost benefits and training...


Jul 20, 2022

In this podcast, we examine the tough challenge of personalizing every interaction a customer has with an enterprise’s support contact center and how the convergence of CCaaS, UCaaS, and CPaaS enables this through the building of customized communications. We demonstrate this using vertical-specific use cases,...