Workforce Optimization and Speech Analytics are factoring heavily
into the future of CCaaS. In this episode, Ken Presti speaks with
Ryan McCormick of Five9 about how all this impacts plans made by
today's enterprise decision makers.
About the Podcast
Strategies for solving business challenges through today’s Information Technologies, featuring the foremost thought leaders in the field. AVANT is an industry-leading platform for IT Decision Making. www.GoAVANT.net