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Sep 30, 2020

Workforce Optimization and Speech Analytics are factoring heavily into the future of CCaaS. In this episode, Ken Presti speaks with Ryan McCormick of Five9 about how all this impacts plans made by today's enterprise decision makers.

Sep 23, 2020

When it comes to IT Security, the stakes are higher than ever before! Especially in the midst of Covid-19. We're talking to Steve Durbin, Managing Director of the Information Security Forum, about how CISOs can more effectively balance risk, establish better disaster planning, build successful security policies, and more.

Sep 16, 2020

Artificial Intelligence is not just a futuristic pipedream; it's here now! Rusty Jensen of Nice inContact tells us how AI fits into hosted voice, and how that combination translates to higher customer satisfaction.

Sep 9, 2020

Hosted Voice has gathered huge momentum -- especially amidst the global pandemic. But what about the security aspect of this technology? AVANT's Ken Presti speaks with Mark Marquez of Momentum Telecom to assess the risks and the remedies.

Sep 2, 2020

CCaaS is increasingly augmented by AI as a means of building world class customer service. In this episode, Ken Presti talks to Andy Dignan of Five 9 about what all this can mean to YOUR business.