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Feb 15, 2023

In our latest AVANT Technology Insights podcast, AVANT Senior Analyst Chris Brennan is joined by Marcus Garcia, VP of Sales at NICE CXone! They explore shifting customer tendencies, and what that evolution means for organizations focused on delivering an exceptional customer experience, or CX.

Feb 1, 2023

Digital communications between a company and its customers and prospects certainly doesn't feel new. After all, many companies have chat, email, and web forms as "Contact Us" options on their websites. Additionally, several organizations market to their prospects using email and SMS. While these digital mediums...